Privacy Policy

Hich Transport LLC ("Hich Transport," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have — including specific terms that apply to our SMS/text messaging program.

1. Information We Collect

We collect information you provide directly and information needed to coordinate non-emergency medical transport ("NEMT") services. This may include:

• Contact details — name, phone number, email address, and pickup/drop-off addresses.
• Transport details — appointment times, ride preferences, accessibility needs, and Medicaid health-plan or broker information necessary to coordinate and bill a covered ride.
• Communications — messages you send us by web form, phone, email, or text.
• Website usage — basic technical data (such as device and browser information) collected automatically when you visit our website.

2. How We Use Your Information

We use your information to:

• Schedule, coordinate, dispatch, and confirm your transportation;
• Send ride status updates, pickup notifications, cancellations, and appointment reminders;
• Respond to your questions and provide customer care;
• Verify eligibility and process billing through your Medicaid health plan, transportation broker, or private payment; and
• Maintain records required for regulatory compliance, safety, and quality.

3. SMS / Text Messaging Terms & Consent

Hich Transport LLC offers SMS/text messaging to coordinate transportation and provide customer care. By providing your mobile phone number to us — through our website form, by phone, or by texting our dispatch line — and opting in, you consent to receive text messages from Hich Transport related to your service.

• Types of messages: ride scheduling and confirmations, driver dispatch and arrival updates, cancellation notices, appointment reminders, and customer-care replies.
• Message frequency: message frequency varies based on your activity and ride schedule.
• Cost: message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: reply STOP at any time to unsubscribe from text messages. You will receive a confirmation and we will stop sending texts to that number.
• Help: reply HELP for assistance, or contact us at 612.470.7775 or info@hichtransport.com.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We share information only as needed to provide our services and as permitted by law, including with:

• Service providers — dispatch, scheduling, communications, and technology vendors who process information on our behalf under confidentiality obligations;
• Medicaid health plans and transportation brokers — to verify coverage and arrange and bill covered rides at your direction;
• Healthcare facilities — when coordinating pickups, discharges, or appointments at your request; and
• Legal and safety — when required by law, regulation, subpoena, or to protect the safety of riders, drivers, or the public.

5. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and retain it only as long as needed to provide services and meet our legal, billing, and recordkeeping obligations.

6. Your Choices & Rights

You may request to review, correct, or delete the personal information we hold about you, subject to legal and recordkeeping requirements. You can opt out of text messages at any time by replying STOP. To make a request, contact us using the details below.

7. Children's Privacy

Our website and services are intended for adults arranging transportation. We do not knowingly collect personal information from children under 13 except as provided by a parent, guardian, or care coordinator arranging a ride.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Hich Transport LLC
3800 American Blvd W, Ste 1500
Bloomington, MN 55431
Phone: 612.470.7775
Email: info@hichtransport.com